Refund policy

Last updated: November 4, 2026

We want you to love your order. If something isn’t right, here’s how we’ll fix it.

30-day returns
You can request a return within 30 days of receiving your order. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Please include your order number or proof of purchase.

If you are a customer in the European Union, you also have the legal right to withdraw from your purchase within 14 days of delivery without giving a reason. Our 30-day window covers and extends this right.

Damaged, defective or wrong items
Please check your order when it arrives. If your item is damaged, defective, or not what you ordered, contact us within 30 days of delivery with your order number and a photo of the problem. We’ll send you a free replacement or a full refund, and you won’t pay anything for return shipping.

How to start a return

  1. Contact us through our contact page with your order number and the reason for the return.
  2. We’ll reply with return instructions and the return address. Items sent back without contacting us first cannot be accepted.
  3. Once we receive and inspect your return, we’ll let you know whether your refund is approved.

Return shipping costs
If you return an item because you changed your mind, you pay for return shipping. If the item was damaged, defective or wrong, we cover it.

Refunds
Approved refunds are issued to your original payment method within 14 days of us receiving the returned item, or of approving your claim for a damaged item. Your bank or card provider may need a few extra business days to show the money in your account.

Exceptions
Items that show signs of use cannot be returned for a change of mind, unless they are damaged or defective. Sale items can be returned under the same conditions as full-price items.

Exchanges
The fastest way to get a different item is to return the one you have and place a new order once the return is accepted.

Lost or late orders
If your order hasn’t arrived within the delivery estimate shown at checkout, contact us and we’ll track it down. If it was lost in transit, we’ll send a replacement or a full refund.

Contact
Questions about returns? Reach us any time through our contact page.